How do they stay in business?
December 19, 2007
This week has been really good all around. Work is great, for the first time since I started there I actually feel like I belong, the work is interesting, I can almost say I enjoy it and yesterday without any warning I had my review. It was good that I had no warning because that way I wasn’t sitting around all day and night obsessing about it.
Anyway, the review went VERY well. My boss had nothing but great things to say about me. Literally, they said it’s the best review they’ve ever given to someone who was brand new. They said that I’m a team player, that I work really well with others, that I pick up things really well, they only have to tell me once how to do something and I’ve got it. I was very pleased. I can expect to get a raise in June and then another one at the end of next year. I was really happy to hear that!
After being sick all last week and basically sleeping the whole time I am feeling really well rested and I feel like i’ve had a major shift in mood. I’m sure part of it has to do with the fact that tomorrow is my last full day of work, Friday I have a half day and then I’m off for a week and a half! I hope I’m feeling this good when I have to return to work on January 2nd.
I got a package in the mail today from my parents. They are so good to me. They sent me like ten gifts all beautifully wrapped. I’m waiting until christmas to open them.
So, today they decided to buy us lunch at work and I volunteered to go pick it up. They ordered like 3 pizzas from Pizza Hut, 2 boxes of breadsticks and about 40 wings. We called ahead of time and I gave them like 20 minutes and then I went to pick it up. The Pizza Hut across the street from us is one of those delivery and pick up only places. It’s not an actual sit down restaurant. Anyway, when I walked in there was nobody at the counter, so I waited and waited and waited. A delivery buy walked in and I figured he’d tell someone I was there. But then I continued to wait and wait and wait. Finally, I start yelling “Hello!!!! Can I get some service??” A girl comes out and apologizes - she said the cook is really old and she’s back there helping him. Okay, that’s fine. So, I pay for the order and she says it’s not ready yet. I wait a while longer and she comes out with one pizza and the wings. I just paid her $65 but this is my whole order? I told her she was missing some stuff, she prints out the ticket and takes it to the back. Next thing I know she comes back up and says that the cook forgot to put two of the pizzas in the oven. I’m like “How does someone just forget to put two pizzas in the oven?” This is for a group of people - we are having a luncheon and they are waiting. I’ve been here 20 minutes already and plus I called 20 minutes ahead. This is unacceptable. She apologizes and goes to the back to help. Another girl comes in. She waits and waits and waits. I told her she needed to yell to get their attention. She actually heard the whole conversation about my order being wrong and she still stayed. The girl behind the counter literally ignored her until I got my order. Finally I was like “you need to help this girl - she hasn’t even ordered yet”. Oh my god! It was so frustrating. They were the biggest morons I’ve ever had to deal with. When I left I said to the girl “Is it just you and the cook here?” and she said “well, yeah, and there’s a delivery guy that is in and out” and I was like “you guys need more help” and she said “yeah, but they are trying to save a buck” and I said “well, they won’t have a buck to save because nobody is ever going to come here and deal with this - this is ridiculous. I’ll never come back here again”. So, whatever, no big loss because I hate pizza hut anyway.
I am sometimes amazed at the terrible customer service provided in well known establishment. How do these places stay in business????? Amazing.
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